Privacy Policy
Technical Support
Use and Disclosure of Personal Information
Security
Contact Us
Background and Purpose
CancerChatCanada is an independent organization primarily funded by the federal government's Canadian Partnership against Cancer (CPAC). CancerChatCanada is committed to protecting and respecting the privacy of visitors and users of its website. This privacy policy applies to website information clearly identified as controlled by CancerChatCanada. CancerChatCanada connects Canadians to online support services and information regarding support for cancer patients and their families. Through its collaborative tools, CancerChatCanada also links people in the Canadian cancer community to each other.
This privacy policy explains how we collect, use and disclose personal information you provide to CancerChatCanada. This policy applies solely to personal information collected on CancerChatCanada. Personal information means any information that identifies you.
Visitors
No personal information is required to visit or browse CancerChatCanada.
Registrants
If you choose to sign up for our email list, your email address will only be used by CancerChatCanada for supplying information to you about our programs. Your email will not be shared with any outside organization. If you decide to register on our site and create an online profile, you consent to the collection, use and disclosure of your personal information as described below.
The information you provide on your profile and in the registration form is collected on our site via a secure internet protocol known a "SSP." This is the same level of privacy afforded by the online sites of all major banks and credit card companies. However, this is no guarantee that a breach of privacy will not occur. Should a breach in our security protocols that affect your privacy be detected you will be notified using the contact information you provided.
The information gathered during online registration is collected solely for the purpose of registering you in an online support group. Your email, other contact information or personal details regarding your illness will not be supplied to any other agency or organization. Should you decide to enroll in an online support group, other information will be asked for through separate secure correspondence and may be part of health research. This research and the Informed Consent process that is a part of this research will be explained should you enroll in an online group.
You may withdraw your consent to the use of your personal information by cancelling your registration through the CancerChatCanada at 1-800-663-3333 ext. 4965 or by contacting our privacy officer as provided below. If you withdraw your consent, you may not be able to use all sections and features of CancerChatCanada.
Personal Information Collected by CancerChatCanada
If you register as a CancerChatCanada user, we collect personal information for your user profile. In addition, we collect personal information that you may post on the site such as your comments on a discussion board. This information is for the sole use of CancerChatCanada staff for registration and management of the online support program and will not be shared with any other organization.
User Profile
If you register to access CancerChatCanada, or other features that may be made available to registered users, you will be asked to provide us with the following personal information to create your user profile:
First name;
Last name;
Middle name (optional);
Email address;
Age group;
Gender;
Answers to challenge questions;
Questions regarding health concerns;
Questions regarding support care;
Postal code; and
Password.
This information will be used to customize content or identify services or resources that may be of relevance to you. It will also enable you to actively participate in online support communities. Once you register, your email will be associated with your username and challenge questions will be used to retrieve a lost password or username based on your email address.
Technical Support
If you request technical support from our Help Desk, in order for us to respond to your request, the following information is required:
Name;
User name;
Email address;
Technical details of incident;
A Note on Session Cookies
When you visit CancerChatCanada we collect certain information from your browser using "cookies." Cookies are small files that are stored on your computer. We may use cookies to save user settings and streamline the user experience. Your browser software allows you to disable and delete cookies. Disabling or deleting cookies will not restrict your use of CancerChatCanada.
Disabling cookies may mean that your personal settings are not saved and you may need to enter them each time you visit. You will still be able to access all information and services.
Location of information
All personal information collected by CancerChatCanada for your profile is stored on secure services located in Toronto, Ontario, Canada.
Use and Disclosure of Your Personal Information by the CancerChatCanada
When you register as a CancerChatCanada user, you create your own profile. The first name and user name of your profile information will be displayed to all registered CancerChatCanada users participating within restricted communities to which you belong or have been granted membership.
In addition, CancerChatCanada will use your personal information to:
- administer your profile with us;
- provide you with notification of portal information;
- use your information on an aggregate, non-identified basis for the purposes of planning;
- provide system administration and resolving technical issues that may arise;
- process access requests; and
- provide a record of correspondence with you, whether by telephone or mail to resolve any technical support issues based on your request.
CancerChatCanada may be required to disclose your personal information as permitted or required to by law, for example:
- to a government institution, law enforcement or other authority that has lawful authority to obtain the information;
- to comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information;
- in urgent circumstances to protect the life, health or security of any person; or
- to comply with court rules regarding the production of records and information.
Please keep in mind that comments, messages and other information that you choose to share while using CancerChatCanada's social networking features, such as discussion boards, will be available to members of applicable community groups. All sharing of personal information on discussion boards is done at your own risk.
Security
We have adopted reasonable security measures in an effort to protect personal information from loss, misuse or alteration while it is under our custody and control. We use technical, contractual, administrative and physical measures to protect against unauthorized access.
Other than limited access by CancerChatCanada and contracted suppliers in order to carry out account administration functions as described above, the personal information you create in your profile is accessible only by you using your user name and password. To protect the integrity of your profile, you must keep your password confidential. You are responsible for all uses of CancerChatCanada by anyone using your password.
Links to Third Party Websites
CancerChatCanada may contain links to other websites that operate independently of CancerChatCanada and are not under our control. We provide links to other websites solely for your convenience and information. Other websites may have their own privacy notices, which we suggest you review if you visit any linked websites. CancerChatCanada is not responsible for the privacy practices of these organizations or the information that is collected through those websites or for any other use or disclosure of information by the operators of those websites.
We encourage you to be aware when you leave the CancerChatCanada website and to read the privacy statements of websites that collect personally identifiable information.
Access and Update Your Personal Information
You may update, review or correct your information at any time by updating your user profile or by contacting our privacy officer as specified below.
Changes to the Privacy Policy
CancerChatCanada regularly reviews all of its policies and procedures and we may change our privacy policy from time to time without notice. The last time this privacy policy was updated will appear at the bottom of the page. If we change our practices in processing personal information, it will be reflected in the "Last Updated" date at the bottom of this policy. This way you will always know what information we collect, how we use it and who it is shared with. Your continued use of CancerChatCanada after the effective date of any changes to this privacy policy constitutes your acceptance of all such changes.
Contact Us
If you have any questions, comments or concerns regarding our privacy policy, please contact our privacy officer at:
Privacy Officer
CancerChatCanada
Patient and Family Counseling Services
BC Cancer Agency
13750 96th Ave.
Surrey, BC V3V 1Z2
Phone: 1-800-663-3333 ext. 4965
Email: info@cancerchatcanada.ca